FAQ - Frequently Asked Questions

You can order a free size band to help you find the right size. If you already have a ring, you can also use our size guide here.

1. Thread the end of the sizing tape through the buckle so that it forms a closed ring.

2. Place the sizing band around the finger the ring will be worn on. Tighten the band so that it fits comfortably, but with a little resistance over the knuckle – just like with a regular ring.

3. If the band slips off too easily, the ring may be too big. If the band is too tight or feels uncomfortable, try a larger size.

4. Look at the size band's magnifying glass to see your ring size.

Yes, many of our rings are designed to be combined. With information about model, width and material we can help you find a suitable ring. This information is available with each model.

In order for the rings to fit together beautifully, it is an advantage if the height of your rings matches, while the width and shape of the bar are more of a matter of taste. A classic choice and example of ring combinations is where the height of the rings is the same but the width is different.

If you don't want it perfect, edge to edge, but think that the asymmetrical design gives an inspiring expression, then choose something where the height and ring rail differ.
You can read more about combination rings here .

You are welcome to email info@schalins.com and tell us about your thoughts, if you have any ideas about how you want your combination ring to look. We are happy to help you with suggestions.

Schalins is sold at our authorized retailers which you can findhere.

You can also chat with us if there is a specific model you want to see and try, and we can check if there is a retailer who has included it in their display range.

If you choose to visit one of our authorized retailers, they can provide you with professional help and advice when ordering a Schalins ring.

It depends on the ring model, width and size. Some rings have limited space for engraving, such as an alliance ring where the diamond setting creates a hole on the inside, which reduces the space for engraving.

Some rings have limited space for engraving, for example an alliance ring with several diamonds set in it can have about 30 characters engraved in the ring. A plain ring without stones can have up to about 70 characters engraved.

Keep in mind that spaces, periods, and symbols also count as characters.

Please contact us via customer service and we will help you answer your question.

Yes. Several of our ring series, such as Sign of Love and Seine, are available in pairs where a narrower and a wider variant share the same ring band and design, so that you can match each other even if you want different widths.

A common trick is to borrow a ring your partner already wears on the correct finger and measure it against our size guide, or discreetly ask a friend or family member for help. Our customer service can also advise you if you are unsure.

It depends on the model. Some ring collections, such as Sign of Love and Reflection, are available in both a plain and a diamond-set version of the same design. If you are unsure whether a specific model is available without stones, please contact our jewellery advisor.

Yes, many of our models, such as Glimmer, Glint, Seine and North, are available in several diamond sizes that you can select directly on the product page. The price is automatically adjusted based on the selected size. If you have any questions or need help, please contact our Jewellery Advisors.

When paying by card, the amount is reserved while your order is being confirmed. If you choose to pay with Klarna, the amount may be deducted immediately instead.

Yes, if we suspect attempted fraud or other irregularities, we reserve the right to refuse a placed order. In such a case, you will be informed of this, and the entire purchase amount will be refunded.

Shipping costs may vary depending on delivery method and country. In Sweden, shipping is free.

Yes, the shipment is sent trackable with PostNord Service Point, and you will receive a notification via SMS, email, or app as soon as the package is ready for pickup.

Normal delivery time is approximately 1 week of manufacturing time because the rings are made to order, in addition to this, transport via PostNord takes approximately 1-3 days to your delivery location.

We reserve the right to any delays from our production and delays attributable to suppliers that we cannot control and are beyond our control, but we always strive for you as a customer to receive your goods within the specified time interval.

If you have an important date, we recommend that you let us know when ordering and take the delivery time into account.

You can pay by debit/credit card (Visa, Mastercard, American Express) or via Klarna (Pay Later, Pay Now or Slice It), as well as Swish, Apple Pay and Google Pay.

No. The right of withdrawal does not apply to goods manufactured according to your instructions or given a clear personal touch, for example through engraving or custom design. Standard models without engraving can be returned within 14 days.

Yes, we offer resizing for a fee, starting from approximately SEK 700 and upwards depending on the material and model. Please contact customer service for the exact price for your ring.

If the delivery time has passed, you can contact customer service to follow up on your order. Make sure to have your order number handy. If you have ordered through one of our retailers, please contact them.

From the time you pick up your order from Schalins.com, you have 14 days to return the item. The right of withdrawal does not apply if you have used the product and/or removed any seals. For the return to be approved, the item(s) must be in a completely unused condition, undamaged, unaltered, without scratches and in original packaging, including certificates.

The ring or piece of jewelry must be part of Schalins.com's regular range and not have engraving and/or be a special order, your own design.

If you have ordered the ring via Schalins.com, you can send the ring to us for service, exchange or complaint. Contact our customer service and they can help you how to proceed, see information below on how to return your item to us.

Read more about how to return here.

We bear the risk for your delivery until you collect it from your pick-up point. If the shipment is damaged before then, report it to customer service on the same day. If the package goes missing before you have collected it, we will compensate you with a new delivery of the same piece of jewelry.

No, normally not. Since manufacturing begins immediately after your order is confirmed, we cannot make changes afterwards, unless it is due to an error attributable to us.

We reserve the right to charge a fee of 400 SEK for uncollected packages. Your payment obligation for the ordered goods remains even if the package is not collected.

Guldfynd, Hallbergs Guld and Albrekts Guld do not sell Schalins original collections. The rings sold under the names Schalins or By Schalins in these stores are part of the stores' own assortment and are manufactured by Schalins Ringar AB in Jämtland according to their specifications, for example, regarding model, material, and design. Therefore, they are not available on schalins.com or through Schalins' authorized retailers.

If one of our authorized retailers, Premium Stores, does not have the ring you are looking for, the store can order it from us.

Our range is divided into solitaire rings (one diamond in focus), eternity rings (diamonds in a row all around or part of the band), halo rings (a center stone surrounded by smaller diamonds), side stone rings, three-stone rings, plain rings, patterned rings, and multi-colored rings. You can find all types under the Engagement and Wedding menus, respectively.

A solitaire ring has a single diamond with no surrounding stones. A halo ring surrounds the main stone with a circle of smaller diamonds.

Claw settings hold the stone with metal claws. Channel settings embed the diamonds in a protected groove. Pavé settings hold them along a thin metal wire.

Describes the shape of the ring shank on the inside and outside. A rounded profile is often more comfortable, while a straight profile gives a more architectural look.

The best environmentally friendly gold is recycled gold, and therefore we have a close collaboration with Europe's largest supplier of precious metals, which also has Europe's largest and most modern facility specifically for the recycling of precious metals. Our supplier thinks long-term in terms of quality, environment and sustainability, and its entire production is therefore also certified according to both ISO 9001 and ISO 14001.

All fine gold in our rings is recycled and climate-compensated gold. We procure our precious metals from the Swedish company NSG Sweden AB, which works for a sustainable and responsible precious metals industry. Other gold used in the production process comes from so-called chest of drawers gold that is purified by the same company.

White gold is an alloy, i.e. a mixture of gold and other metals that gives the gold its white color. Usually palladium is added to gold to achieve the white shade, 18K white gold consists of 75% fine gold, 16% palladium while the remainder is made up of copper and zinc.

Our white gold rings are surface-treated with rhodium as standard. This surface layer gives the ring a brighter and whiter shade compared to the natural color of white gold, which is usually slightly grayer.

When rhodium plating is applied, the ring is treated in a rhodium bath, which gives the ring a high-gloss, white finish. To maintain this shade over time, we recommend that the ring is periodically returned to a retailer for refinishing and re-rhodium plating.

Two different measurements that happen to sound alike. Karat (K) indicates the purity of gold. Carat (ct) indicates the weight of a gemstone, where 1.00 ct = 0.2 grams. The price of a diamond also increases exponentially with size – a 1.00 ct diamond costs significantly more than two 0.50 ct diamonds.

Yes, that's right, our diamonds are conflict-free and follow the Kimberley Process.

Read more about our diamonds here .

Our standard quality is WSI from 0.005 ct up to 0.035 ct and WVS from 0.04 ct for all brilliant cut (round) diamonds. However, a princess cut (square) diamond is always TWVS from us. Do you want a higher diamond quality?

Contact customer service for more information.

See specifications here diamonds

Exact quality may vary between different collections and models and is specified at the time of purchase.

"W" stands for Wesselton, one of the whitest diamond colors, while SI (Slightly Included) and VS (Very Slightly Included) describe the clarity – in other words, how few inclusions the diamond has. We use SI for diamonds between 0.005–0.035 ct and VS from 0.04 ct and up. Princess cut diamonds are always Top Wesselton VS regardless of size.

All diamonds from 0.50 ct are either Excellent or Very Good cut – the two highest grades for how well a diamond reflects light. A well-cut diamond is often perceived as larger than a poorly cut diamond of the same weight.

Yes, in addition to the Kimberley Certification Scheme, we require our suppliers to be certified members of The Responsible Jewellery Council (RJC), an international standard for responsible business practices throughout the diamond industry – human rights, labour rights, and environmental impact included.

We offer Lab Grown in the North collection. You can find the collection here.

A lab-grown diamond is another term for a synthetic diamond, meaning a diamond that has been produced by humans instead of being formed naturally beneath the Earth's surface.

Lab-grown diamonds are produced by using various techniques to create the high pressures and temperatures required for the diamond to form. A common method is chemical vapor deposition (CVD), where a gas mixture is introduced into a vacuum chamber and exposed to high heat, leading to the formation of a diamond.

Another method is the high-pressure-high-temperature (HPHT) process, where a small piece of carbon is placed in a high-pressure chamber and subjected to high pressures and temperatures, causing it to melt and then form a synthetic diamond.

A lab-grown diamond should not be confused with cubic zirconia or synthetic moissanite. Both of these are synthetic stones that look like diamonds to the naked eye, but are not diamonds and lack many of the unique properties of diamonds.

If you want a larger diamond than your wallet allows, then Lab Grown is a good option.

In the North collection we challenge ourselves in terms of design with larger stones and exciting designs. You can of course get North models with natural diamonds, but we don't do the opposite in the other collections.

Madestones, Europe's largest producer and distributor of lab-grown diamonds. They are CO2-neutral certified for the entire lifecycle, from gas procurement and transport to office operations – not just during the production itself.

Through one of two methods: CVD (chemical vapor deposition), where a gas mixture is exposed to high heat in a vacuum chamber, or HPHT (high-pressure, high-temperature), where carbon is subjected to extreme pressure and heat until it forms a diamond.

No. The resale value of a lab-grown diamond is often lower, and the price is lower from the start. A natural diamond takes millions of years to form and holds its value better over time, whereas a lab-grown diamond gives you an equivalent stone at a lower cost if you prioritize appearance rather than long-term value.

Yes — all our diamond rings come with a certificate that certifies the authenticity and quality of the ring. The certificate serves as your guarantee that both the gold and the diamond in the ring are precisely specified and of high quality. It certifies, among other things: The alloy/carat content of the ring, the quality and weight of the diamond, and the delivery date. For diamonds that are 0.50 ct or larger, regardless of whether they are natural or lab grown, an international certificate issued by a recognized and independent institute such as GIA, IGI or HRD is also included.

We recommend that you store the certificate in a safe place, as it is a valuable document that is important both for security and for future valuation and insurance.

If you are sensitive to certain metals, titanium or platinum, for example, may be a good alternative and are usually tolerated by most people.

No. A major advantage of platinum is that it never needs rhodium plating, unlike white gold.

If you are sensitive to certain metals, titanium or platinum, for example, can be a good alternative and are usually tolerated by most people.

The difference lies in the gold content. 18K contains 75% gold, 14K 58.5% and 9K 37.5%.

The higher the karat content, the higher the gold content and value. On Schalin's website, rings in 18K and 14K are offered.

Gold is mixed with other metals, such as copper and silver, to make the jewelry more durable. These metals also affect the color of the gold. More silver gives a brighter, yellower gold while copper gives a warmer or redder gold. 18K yellow gold is brighter than 9K red gold, for example.

Read more about the metals in our rings here .

We manufacture rings in red gold, white gold, yellow gold, platinum, palladium, silver and titanium. We also offer rose gold in multi-colored combinations. We do not manufacture all models in all metals. On each product you will see which metals are offered for that particular product.

Yes, all our rings are manufactured according to current EU regulations and are nickel-free.

We will solve that! Contact our customer service .

Yes, you can. Schalins offers what we call My Schalins – a concept where rings are specially designed and manufactured uniquely according to your wishes. You can either contact our customer service for your questions and possible orders or you can visit one of our Premium retailers who, with our Ring Tailor tool, can help you create a personal dream ring.

This ring is then stamped with MY SCH, which guarantees that you have purchased a custom-designed model made by Schalins.

It's going great!

In most cases, it is possible to add or change engraving afterwards, but it depends on the ring model and existing engraving.

Engraving is included with new orders. Subsequent engraving will incur a cost of 350 SEK.

The length of time it takes depends on the type of service or adjustment your ring needs. In most cases, it takes approximately 5-10 business days from the time we receive your ring until you can pick it up at your drop-off location.

If it involves a special call or a more advanced action, it may take a little longer. We will of course inform you of this in this case.

You are always welcome to contact us and we will be happy to help you with advice and suggestions on which service best suits your ring.

If you have purchased a ring on our website, please contact our customer service and we will assist you further. We will be happy to answer your questions and provide advice on how to send your ring to us.

If you purchased the ring from one of our retailers, you can also visit them again. They can help you send the ring back to us for a price quote and possible action.

This may be possible depending on the ring model and design. Please contact our customer service and we will help you.

Yes, we offer services such as polishing, cleaning and checking of frames.

Contact our customer service for more information and tips on what you can do.

We recommend that you bring your ring in for service and inspection approximately once a year – or every two years, depending on the design of the ring and how often you wear it. If you have a ring with gemstones, we will check and ensure that the settings, stones and wear are in good condition so that your ring stays beautiful and safe over time. Do not hesitate to contact our customer service for personal advice and tips tailored to your particular ring.

Contact our customer service for advice and tips.

To ensure your jewelry retains its luster and shape, we recommend that you:

• Remove jewelry when exercising, cleaning, and when in contact with chemicals, etc.

• Avoid wearing rings daily if you have a profession where you come into contact with hard materials and surfaces.

• Store your jewelry separately so they don't scratch each other. • Clean them regularly with lukewarm water and mild soap.

You are also always welcome to bring your jewelry to a retailer for professional cleaning. They can freshen it up right in store or help send your Schalins rings to us for refinishing.

Read more in detail about how to care for your ring here .

Place the ring in warm water with a little dish soap for about ten minutes. Gently brush with a soft toothbrush, making sure no stones are loose. Rinse off and let dry before putting the ring back on. If you wear the ring often, you may want to clean it weekly.

No. Rings with pearls or imitation stones can be sensitive to home cleaning. Instead, contact one of our retailers or a goldsmith.

A cleaning kit for jewelry in gold, platinum, and silver, with a spray bottle, impregnated polishing cloth, and soft brush. Costs SEK 269. We recommend cleaning a few times a month, or as soon as the jewelry starts to feel dull. You can find the product here:

Precious metals are relatively soft materials, which means they are not completely scratch-resistant. Even with normal everyday wear and tear, a ring can get small scratches. This also applies to metals like titanium and platinum – they are hard, but not immune to scratches.

All rings, even those with a surface treatment or high-gloss finish, will eventually get marks. Today's modern polishing technology means that the rings are delivered very shiny, which also makes the first scratches extra visible.

Rings are exposed to daily wear and tear: when you carry grocery bags, grab doorknobs, use kitchen utensils, work with paper, or simply use your hands in everyday life. Even applause can cause rings to bang against each other and leave marks.

We do not offer our own insurance. We recommend that you take out jewelry insurance through your insurance company.

We offer a 2-year warranty on all our jewelry for events due to manufacturing defects. Our guarantee does not apply if you have made changes to the ring (such as resizing) by another goldsmith during the period.

A guarantee is a voluntary commitment from us – 2 years for manufacturing defects. The right to make a complaint is a statutory right under the Consumer Purchases Act, which applies for 3 years and 2 months for defects that existed at the time of delivery, regardless of what guarantee we offer ourselves.

A complaint must be made within a reasonable time after you have discovered the defect. If you complain within two months of discovering the defect, it will always be considered to have been made in time.

In the event of an approved complaint, Schalins will cover the return cost. Refunds will be issued within 14 business days of us receiving and approving your return.

If you have ordered your ring via schalins.com, you can contact our customer service. Make sure you have your order number ready. If you have ordered via one of our retailers, we ask you to contact them instead. If you experience a defect in your ring, we will help you further with an assessment and possible complaint.

If we are unable to repair or replace the item, or fail to do so within a reasonable time, you are entitled to demand a price reduction or cancel the purchase and get your money back in accordance with the Consumer Purchase Act.

Yes, we are certified "Trygg e-handlare" (Safe e-commerce) by Svensk Handel, which means we meet strict requirements for clear terms and conditions, secure payment, and safe handling of your personal data.

You can contact the National Board for Consumer Disputes (ARN) or the EU's online platform EU ODR. We undertake to follow ARN's recommendations.

The SCH name stamp indicates that Schalins manufactured the ring. The cat's paw is a Swedish hallmark that guarantees the gold content is correct, verified by RISE. A fineness stamp indicates the caratage (for example, 18K), and diamond rings also have a carat engraving on the inside indicating the total carat weight, for example, "0.24".

A Swedish hallmark that has existed since 1752, shaped like a cat's paw with three crowns. It indicates that the precious metal content of the gold has been independently tested and approved by RISE (Research Institutes of Sweden) – Sweden's oldest consumer protection for gold jewelry.

Our skilled jewellery advisors are available in the chat to the right of the screen, weekdays between 9:30 AM–4:00 PM. Outside these hours, our chatbot Stella will answer your question and help you further, or ensure that you can leave a message that our jewellery advisor will respond to as soon as the chat reopens.

You can reach us via chat (weekdays 9:30 AM–4:00 PM), email at info@schalins.com, or phone at 010-777 15 15 (weekdays 9:30 AM–4:00 PM, closed for lunch 12:00 PM–1:00 PM). We answer questions within 48 hours on weekdays, excluding holidays.

Yes. Outside our regular chat hours (weekdays 9:30 AM–4:00 PM), you will be met by our chatbot Stella, who can answer common questions and help you even when customer service is not staffed.

Our jewelry advisor staffs the chat and can most quickly answer questions prior to an order, for example about metal, size or combinations. For matters concerning an existing order, return or complaint, email to customer service (info@schalins.com) is the best way, as you can then attach order numbers and other details.

Contact our customer service or chat with us. We'll be happy to help you!

You can reach customer service here