INSTRUCTIONS FOR YOUR COMPLAINT

If you complain about your product due to damage, delay or faulty production, we will make an objective assessment and request the return of the jewelry. According to the Consumer Purchase Act, you always have a (three) 3-year right of complaint on all goods, this of course applies to all our rings and other goods. In the event of a complaint, a notification must be made within a reasonable time. A complaint that occurs within two (2) months of the defect being discovered is always considered to have been made within a reasonable time.

The first step in making a complaint is to try to fix the fault. If this is not possible and the complaint is approved, we will replace you with a new product. Rings are fragile pieces of jewellery that should be worn with great care and checked regularly. We recommend that rings with diamonds should be checked every six months to ensure that the diamonds are properly secured.

Remember to never wear your rings at times when extra wear may occur, such as exercising, gardening, washing dishes, when sleeping, and the like.

If we are unable to replace you with a similar item, you have the right to cancel the purchase and receive a refund.

The refund will be made without undue delay and in any case no later than 14 days from the day on which we received your notification of cancellation. However, we reserve the right to withhold the refund until we have received the goods back from you or until you have submitted proof that you have returned the goods, whichever occurs first. The refund will be made in the same way as the original payment, unless otherwise expressly agreed with you.

We are sorry that your order did not meet your expectations. We always strive to always deliver above expectations.

For quick and smooth handling of your complaint, please fill out the web form below:

1. When we receive your registration, a return slip will be sent to your email.
2. Print the PDF for complaints, see below, fill in and attach the supporting documents to the shipment.
3. Pack the package as similar as possible to how it was received. Don't forget the form you just printed. Tape it well and place the return label over the delivery note.

Do you have questions or need help?

Contact us at: info@schalins.se or directly via our chat.