INSTRUCTIONS FOR YOUR RETURN

• We apply a 14-day right of withdrawal for purchases on the website. The right of withdrawal period starts counting from the day you received your order. Remember that you must notify us that you regret your purchase within 14 days of receiving the item. For a smooth and safe return, we ask you to use our return form and our other instructions that you will find below.

We reserve the right to make a depreciation deduction if an item is returned in a deteriorated condition (when the right of withdrawal has been exercised). To avoid depreciation deductions, you should therefore ensure that the item(s) are in an unused condition, undamaged, unaltered, without scratches and in the original packaging, including certificate.

For quick and easy handling of your case, we ask you to fill in the form below:

1. Complete the web form below. Enter the same name and details as when you ordered. We note your return and await the shipment. You are responsible for the return until it reaches us.
2. Print the PDF form and fill in the information. You enclose the completed form in your return shipment to us.
3. Pack everything the same way you received the package, please ensure that everything that was on delivery is included in the package, for example diamond certificate, box etc. Don't forget the return form that you printed out. Tape the package tightly and attach the return slip over the previous delivery slip. You are responsible for the return costs yourself and we recommend that you choose the same delivery procedure as for your delivery (PostNord REK). Create your return slip with PostNord here.

• Return address: Schalins Ringar AB, BOX 3036, 831 03 Östersund

3. The refund will be made without undue delay and in any case no later than 14 days from the day on which we received your notice that you have canceled the purchase. However, we reserve the right to withhold the refund until we have received the item back from you or until you have submitted proof that you returned the item, whichever occurs first. Refunds are made in the same way as the original payment, unless otherwise expressly agreed with you.

Do you have questions or need help?

Contact us at: info@schalins.com or directly via our chat.