These general terms and conditions of purchase (“Terms”) apply between you as a customer and Schalins Ringar AB, org. no. 556161–6110, Box 3036, 831 03 Östersund (“Schalins”, “we”, “us”, “our”), when you purchase a piece of jewelry from us via our website www.schalins.com .

Please note that we currently only deliver within Sweden.

To purchase a piece of jewelry from us, you must be at least 18 years old. If you are under 18, your guardian's approval is required.

By purchasing a piece of jewelry from us, you agree to these Terms and Conditions.

1. ABOUT US

Schalins stands for Swedish design of the highest quality and today we are one of the largest ring manufacturers in the Nordic region. We have been around since 1944 and you can feel confident that we take responsibility for both quality and production. It is important to us that every part of the process is done correctly. Our skilled craftsmen handle everything from the initial design to the final engraving and we start making your piece of jewelry from scratch the same day you order it.

Schalins Ringar AB, corporate registration number: 556161-6110

• Customer service email address: info@schalins.com
• Phone number: 010-777 15 15
• Telephone hours: weekdays 9.30-16.00 with lunch closed 12.00-13.00
• Our chat is open weekdays between 9:30-16:00. You can find the chat on the right side of the screen. Click there to talk to us!

We will answer your questions within 48 hours on weekdays.

Address (returns and complaints): Schalins Ringar AB, BOX 3036, 831 03 Östersund

2. OUR RANGE

We are perhaps best known for our long tradition of wedding and engagement rings, but our jewelry range is broader than that. Our jewelry range also consists of pendants and earrings, with the same high standard and quality as our rings.

Each piece of jewelry is made especially for you based on the choices you make, such as material, stone, size and engraving. You can choose a piece of jewelry from one of our collections, or customize your piece from scratch based on your wishes.

When you choose a piece of jewelry from Schalins, you choose Swedish in every way, from metal and craftsmanship to quality and design.

A more detailed presentation of our range can be found at www.schalins.com .

3. SPECIFIC ABOUT OUR RINGS

3.1 SELECTION

Our range of rings includes engagement rings, diamond rings and combination rings. We have rings in gold (red, yellow, white or rose), platinum, palladium, silver and titanium. You can choose between 18K, 14K gold, palladium 500, platinum 950, silver 935 or titanium. Our rings can be set with diamonds or gemstones.

In addition to choosing between different metals, you can also choose a surface to put your individual touch on your ring. Examples of different surfaces are medium matting, coarse matting, blasting, brushing, diamond brushing and hammering. You can read more about our metals and surfaces at www.schalins.com .

3.2 HOW TO CHOOSE SIZE

In addition to the design of your ring, you also need to choose a size. To make it easier for you to find the right size for you, we offer the opportunity to order a size band free of charge. With the help of the size band, you can measure which size fits your finger best.

4. ORDER

When you place an order for a piece of jewelry with us, you go through several different steps where you can make choices regarding, for example, material, stone, engraving, etc. In a final step, you can see a summary of your choices and a final price. If you discover any errors, you can correct them here. When you feel satisfied with your order, you send your order to us for our approval.

Please note that once you have placed your order and made payment (see point 5 below), Schalins will reserve the amount pending confirmation of your order. If you choose to pay via Klarna, the amount may be deducted immediately.

We reserve the right to refuse an order if we suspect fraud or other irregularities. In such a case, you will be informed and the purchase price will be refunded to you.

4.1 ORDER CONFIRMATION

Once we have approved your order, you will receive an order confirmation email. It is therefore of utmost importance that you provide us with your correct contact and delivery details.

Please note that it is only when you have received your order confirmation that a binding agreement between you and us has arisen regarding your purchase (your order).

4.2 CHANGES TO PLACED ORDERS

In order for us to deliver your jewelry in the shortest possible time, your jewelry will begin to be manufactured immediately after we have confirmed your order. We are therefore unable to make any further changes to a confirmed order, unless errors attributable to us have occurred in the order confirmation.

5. PAYMENT

We offer you as a customer a safe and secure payment solution for your purchase via bank card (VISA, Mastercard, American Express) or direct payment, invoice and partial payment via Klarna.

When paying by card, the purchase amount is deducted immediately when you place your order.

We use Shopify Payment as our payment provider.

Shopify Payment is PCI compliant and therefore certified Level 1 PCI DSS compliant as well as 3D Secure. 3D Secure provides an extra layer of security for online credit and debit card transactions.

With Klarna Pay Later, Klarna Pay Now, and Klarna Split, your customers can choose to pay for their orders with a number of different options. With these payment options, customers can pay immediately, via invoice, or via installments with direct debit or credit card. With Klarna on Shopify Payments, your customers get a secure and easy checkout process.

Klarna Pay Later is a billing method for Shopify Payments. When you choose Klarna Pay Later as your payment method, you agree to pay for your purchase at a later time.

Klarna Betala Nu allows you to pay using your online banking details. Klarna Betala Nu connects to your bank account and the money is debited from your bank account immediately.

When you select Klarna Pay Now, you will be redirected to the Klarna website to pay for your order. The Klarna website will prompt you to register with your login details if you are using this payment option for the first time or to log in to your account and use your linked bank account to pay for the order.

With Klarna Dela Upp you can pay with financing. You pay the amount due in installments over 6 to 36 months, with or without interest.

Once you have selected, you will be redirected to Klarna's website to choose which installment you want to use to pay for your order.

Via the link to Klarna's website, you can find the applicable payment terms that apply to the selected payment when you choose to pay via one of Klarna's options. https://www.klarna.com/se/villkor/

6 DELIVERY

6.1 DELIVERY TIME

Our ambition is to deliver your jewelry to you as soon as possible. Our manufacturing time from the time you place your order is 1–5 days. To this is added a delivery time of 1–3 working days.

If the delivery deviates from the initial estimated time, we will contact you primarily by telephone, if this is unsuccessful, we will contact you secondarily via email.

If you are not satisfied with the new specified delivery date, you have the right to cancel your order.

6.2 DELIVERY METHOD

We send our shipments with Postnord REK, which means that the shipment can be tracked. You choose your delivery location when you place your order. We are responsible for the shipping cost.

To collect the shipment from your postal service, you must be able to show valid identification. This is a security measure to ensure that only you and no one else can collect your jewelry.

6.3 IF YOU DO NOT COLLECT YOUR PACKAGE

If you do not collect your shipment, we reserve the right to charge you a return fee for an unclaimed package of SEK 400. Please note that the return fee only relates to the handling of your unclaimed package and that your payment obligation for the ordered item remains.

6.4 DAMAGED OR LOST DELIVERY

We bear the risk of your delivery until you collect your shipment from your postal service. If your shipment is damaged before it has been collected from the relevant postal service, this must be reported to our customer service .

For smooth and quick handling of the matter, we encourage you to report the transport damage to us on the same day.

If your shipment is lost before it has been collected from the relevant post office, you will be compensated for the loss by sending out a new delivery of the jewelry you have ordered. Contact our customer service and we will assist you.

6.5 DELIVERY CHECK

When you have received your shipment, it is important that you check that it corresponds to your order and contact us within a reasonable time if you discover any discrepancies.

6.6 WRONG RING SIZE

If you discover that you have chosen the wrong size for your ring, we offer you a resizing for a fee, from approximately SEK 700 and up depending on the material and model. Contact customer service for the exact price.

7. OUR QUALITY RESPONSIBILITY

7.1 QUALITY STAMPS

Our jewelry is a quality product. In Sweden, there is a long tradition of quality stamps to indicate quality. The name stamp SCH (or previously SCHALIN, BÖS or BES) shows that Schalins is the manufacturer of the jewelry. Since autumn 2018, all Schalins stamps have been made with a laser.

Our earrings are stamped in the spinning wheel with SCH 750 and the loop of the pendants is stamped with SCH 18K.

7.2 SPECIFIC ABOUT OUR RINGS

You can always be sure that you will get the quality you demand when you buy a ring from us.

The cat's foot
Our 18K gold rings are stamped with the Cat's Foot. In 1754, the Cat's Foot was introduced as an impartial control mark with the state as guarantor. The Cat's Foot is Sweden's oldest consumer protection and stands for security and tradition. The Cat's Foot shows that the gold is controlled by Research Institutes of Sweden (RISE) through continuous independent tests. RISE is an independent control body that guarantees that we meet the strict requirements for the content of precious metals in our gold alloys. As a customer, you can therefore be confident that the ring you buy from us has been manufactured under the very best quality and environmental control.

Stamps, engravings and certificates
A genuine Schalins ring is provided with a name stamp, metal engraving and, where applicable, carat engraving. A diamond ring is also engraved with the total carat of the diamonds, and is always delivered with a certificate where we state the metal of the ring and any carat content, where applicable, the quality and carat weight of the diamonds, and the delivery date. The certificate is a document of value and together with the relevant engraving it shows that the ring is not a plagiarism.

Especially about our diamonds and associated certificates
We provide both natural diamonds and synthetic diamonds, also called lab grown. An LG diamond shares the same chemical composition, crystal structure, optical and physical properties as a natural diamond.

Natural diamonds from 0.50 ct and up, as well as LG diamonds from 0.50 ct and up, are delivered with internationally accredited certificates, issued by independent international organizations such as GIA (Gemmological Institute of America), IGI (International Gemmological Institute) and HRD (Antwerp Institute of Gemmology).

8. SERVICE AND MAINTENANCE OF YOUR JEWELRY

Your jewelry is meant to last a long time. Sometimes accidents happen, or you may want to make a change. We offer both repair and alteration services through our Dealers. Contact one of them for further information.

9. RIGHT OF WITHDRAWAL

We want you to be happy with your purchase from us. If for any reason you are not satisfied, please contact us and we will do our best to resolve the situation to your satisfaction.

We apply a 14-day right of withdrawal when purchasing on the website. The withdrawal period starts from the day you receive your order. Remember that you must notify us that you are cancelling your purchase within 14 days of receiving the goods. For a smooth and safe return, we ask you to use our return form and our other instructions that you can find here .

You must return the item to us within 14 days of your cancellation notice. You are responsible for the return shipping costs, we recommend that you choose the same delivery method as for your delivery (PostNord REK)

The right of withdrawal does not apply to goods manufactured according to your instructions or that have otherwise been given a clear personal touch, for example through engraving or because you have given us instructions on how the ring should be made.

Our contact details where you can send your cancellation notice can be found at the top of these terms and conditions. For a smooth and secure return, we ask you to use our return form and our other instructions which you can find here . You should always send your cancellation return to the following return address: Schalins Ringar AB, BOX 3036, 831 03 Östersund

Depreciation deduction: we apply ARN and the Swedish Consumer Agency's guidelines regarding depreciation deductions.

We reserve the right to make a depreciation deduction if a product is returned in a deteriorated condition (when the right of withdrawal has been exercised) to the extent that the depreciation is due to you handling the product to a greater extent than is necessary to determine its characteristics or function. To avoid depreciation deductions, you should therefore ensure that the product(s) is/are in an unused condition, undamaged, unaltered, without scratches and in the original packaging, including certificates.

You can find the desired cancellation form from the Swedish Consumer Agency here.

The refund will be made without undue delay and in any case no later than 14 days from the day on which we received your notification of cancellation. However, we reserve the right to withhold the refund until we have received the goods back from you or until you have submitted proof that you have returned the goods, whichever occurs first. The refund will be made in the same way as the original payment, unless otherwise expressly agreed with you.

10. COMPLAINT

You as a consumer have the right to complain about original defects in purchased goods and about delays. If you complain about your goods due to damage, faulty production or other original defect, we will make an objective assessment and request the return of the jewelry. According to the Consumer Purchase Act, you always have a 3 (three) year and 2 (two) month right of complaint on all goods, this of course applies to all our rings and other goods. In the event of a complaint, a notification must be made within a reasonable time. A complaint that occurs within two (2) months of the defect being discovered is always considered to have been made within a reasonable time (after the defect was discovered or should have been discovered).

If we are unable to repair your complained item or replace you with a similar item (either not at all or not within a reasonable time after the complaint), you have the right to demand a price reduction or cancel the purchase and have the money refunded in accordance with the products are jewelry that should be worn with great care and checked regularly.

We recommend that diamond rings should be checked every six months to ensure that the diamonds are properly set.

Remember to never wear your rings at times when extra wear may occur, such as exercising, gardening, washing dishes, when sleeping, and the like.

If we are unable to repair your complained item or replace you with a similar item (either not at all or not within a reasonable time after the complaint), you have the right to demand a price reduction or cancel the purchase and get your money refunded in accordance with the Consumer Purchase Act.

In the event of an approved complaint, Schalins will be responsible for the return cost. Refunds will be made within 14 working days of us receiving and approving your return/complaint.

We can only issue a refund in the same way and to the same account used at the time of purchase.

If you believe that an item is faulty or has been delivered late, you must send us a message describing the fault or delay – a complaint message. Please send the message via our complaint form which you can find here . Our other contact details can be found at the top of this page or here .

In the event of an unapproved complaint, you as a consumer must (if applicable) reimburse Schalins, e.g. compensation for return shipping or other administrative costs.

11. DISPUTES & COMPLAINTS

If a dispute arises that we cannot resolve together, you can contact the Swedish Board of Consumer Disputes or the EU's online platform EU ODR.

We commit to following the recommendations of the Swedish National Board of Consumer Complaints.

General Complaints Board

Box 174, 101 23 Stockholm

EU ODR

12. PERSONAL DATA

When you make a purchase from us, we will process your personal data. You can read more about our processing of your personal data in our privacy policy which you can find here [ Privacy Policy ].

13. OTHER

We reserve the right to assign our rights and obligations under these Terms to third parties.

14. FORCE MAJEURE

You as a consumer have no right to compensation from us when we are in delay or if a product is faulty, if we can show that the delay or fault is due to an obstacle beyond our control (i) which we could not reasonably have been expected to have taken into account at the time of purchase, and (ii) the consequences of which we could not reasonably have avoided or overcome. In certain circumstances, for example, floods, fires, blockades and natural disasters may constitute obstacles beyond our control that we could not reasonably have been expected to have taken into account at the time of purchase or otherwise avoid or overcome.

15. CONTACT US

If you have any questions whatsoever regarding these Terms and Conditions, our jewelry or otherwise wish to get in touch with us, please contact our customer service via info@schalins.com or by phone at 010–777 15 15.